Dillon Lehane
Ocean Springs, MS | +1 228 243 5647 | dillon.lehane.91@gmail.com
Authorized to work in the US for any employer
Summary
Organized, computer-literate professional (types ~84 WPM) with record-keeping, customer service, and account/billing experience across office and retail settings. Proficient in Microsoft Office and Google Workspace. Seeking an administrative or office-support role.
Skills
Microsoft Office (Word, Excel, Outlook), Google Workspace (Docs), Data entry & record-keeping, Typing ~84 WPM, Word processing, Phone & email communication, Customer service, CRM software, Account setup & billing support, Scheduling & organization, Filing & documentation, Attention to detail
Experience
Substitute Teacher — Kelly Education / Kelly Services
Ocean Springs, MS, January 2025 – Present
- Kept detailed records, communicated with parents and staff, and managed schedules and logistics across multiple schools.
- Created documents and multimedia presentations using Microsoft Office and Google Workspace.
Merchandise Manager — Dollar Tree
MS, September 2024 – November 2024
- Covered both assistant- and store-manager duties overseeing ~8 staff plus daily operations, receiving, inventory, and record-keeping.
Student Teacher — Ocean Springs School District
Ocean Springs, MS, August 2023 – December 2023
- Planned lessons, designed assessments, communicated with parents, and maintained detailed records.
Building Maintenance Tech — Boomtown Casino Biloxi
Biloxi, MS, April 2022 – July 2023
- Repairs and upkeep across the property; coordinated and logged work throughout the shift.
Heavy Duty EVS Attendant — Boomtown Casino Biloxi
Biloxi, MS, July 2014 – April 2022
- Maintained a 24/7 facility overnight; senior team member and on-shift point person — nearly 8 years, a strong record of reliability.
Customer Service Representative — Afni (Verizon Home Services)
Tucson, AZ, December 2011 – October 2013
- Handled a high volume of inbound calls; set up accounts and answered billing questions.
- Resolved billing disputes by comparing customers' recent bills line by line — repeatedly catching discrepancies several prior reps had missed.
- Used CRM software and maintained detailed, accurate records.
Crew Member — Peter Piper Pizza
Tucson, AZ, May 2011 – January 2012
- Customer service, food prep, and inventory tracking.
Education
- B.S., History & Social Studies Licensure — University of Southern Mississippi, Long Beach, MS, 2023
- A.A., General Studies — Mississippi Gulf Coast Community College, 2021 (GPA 3.49; Vice President's List, multiple terms)
Certifications & Licenses
- Microsoft Office coursework (university, 2020)
- Mississippi Standard Educator License, Class A — Social Studies (endorsement 192), grades 7–12; valid June 2023 – June 2028
- Driver's License (Class C); clean driving record
- CPR / First Aid — previously certified (willing to recertify)